Home Builders Federation Survey

The surveys were implemented in response to recommendation 32 of the barker review of housing supply march 2004 which stated.

Home builders federation survey. The results for the year to 30 september 2019 published 31 march 2020 based on 63 418 surveys returned 63 show a slight improvement on the overall industry quoted satisfaction ay 89 as judged by the home builders federation based on just the recommend a friend question 1 of the survey. The thorough survey asked buyers of new homes over the 2017 18 period a set of questions about how pleased they were with the housebuilder they purchased from covering customer service. The federation of master builders fmb house builders survey aims to build a clearer picture of the constraints facing small and medium sized sme house builders in england. Download the house builders survey pdf 3 5mb.

Survey results are published annually in march each year. The house building industry must demonstrate increased levels of customer satisfaction. This is the third year in a row that buyer satisfaction has increased up 2 on last year and 5 in the past three years. The federation of master builders fmb house builders survey aims to build a clearer picture of the constraints facing small and medium sized sme house builders in england.

The survey asks home buyers about their satisfaction with their home and the buying process and there is also space for additional comments. Our survey has been developed following consultation with home builders and consumers who had recently bought a new home or were looking to do so in the near future. It should be noted that an amazing and unprecedented 36 out of the 49 housebuilders that chose. Hbf s national new homes customer satisfaction survey of house builders was launched in 2005 in response to recommendations in the barker review of housing of 2004.

The home builders federation has published its latest customer satisfaction survey and announced new rankings for member housebuilders based on the results. It is a self completion census done by the purchasers of new build homes. Coronavirus resource page in light of the coronavirus situation hbf has produced this resource page to provide members with links to helpful information guidance and advice.