Home Builders Federation Customer Satisfaction Survey

Bellway the accolade means that over 90 per cent of a housebuilder s buyers who filled out the hbf s national new homes customer satisfaction survey would recommend the.

Home builders federation customer satisfaction survey. Survey results are published annually in march each year. The results of the home building industry s ninth customer satisfaction survey carried out by the home builders federation and nhbc reveal a maintaining of the customer satisfaction at a level that matches or exceeds those in almost any other industry or sector. Launch of the new home builders visitor card. Opportunities in home building.

The results for the year to 30 september 2019 published 31 march 2020 based on 63 418 surveys returned 63 show a slight improvement on the overall industry quoted satisfaction ay 89 as judged by the home builders federation based on just the recommend a friend question 1 of the survey. Home builders federation hbf house 27 broadwall london se1 9pl 44 0 20 7960 1600. Findings from the 2016 17 survey show 90 of new homebuyers surveyed say they would buy a new build home again. The results from latest annual home builders federation hbf customer satisfaction survey demonstrate that delivering high levels of customer service is an absolute priority for home builders.

Croudace homes has been awarded the prestigious home builder federation five star award. The house building industry must demonstrate increased levels of customer satisfaction. The home builders federation hbf has announced 21 housebuilders have received a top five star rating via its annual customer satisfaction survey. Whilst over 86 say they would recommend their.

It should be noted that an amazing and unprecedented 36 out of the 49 housebuilders that chose. This years home building industry survey shows how home builders keep high levels of customer satisfaction at the forefront of their priorities. Satisfaction levels up 2 amongst new home buyers improving for a third successive year. The annual home builders federation survey of 1 330 of its customers found than nine out of ten people would.

National news homes customer satisfaction survey 2020 the national new homes customer satisfaction survey was launched in response to recommendations in the barker review of housing in 2004 and is a census of the new home purchasers of uk house builders. The home builders federation hbf has been reporting results from new home customer satisfaction surveys since 2006. Hbf s national new homes customer satisfaction survey of house builders was launched in 2005 in response to recommendations in the barker review of housing of 2004. It is a self completion census done by the purchasers of new build homes.